Don’t Forget the Fundamentals…

I received this comment the other day… Manager I understand my technicians have not had any formal process training, but what they really need is advanced training. My Thoughts It is common to believe that advanced training will automatically cause your employees to function at a higher level. Unfortunately, advanced training does little to change behavior if your employees […]

Teaching Tolerances…

I was asked this question during a recent on-site visit… QA Manager What is an easy was to explain tolerances to new employees? My Response Focus on the fact that tolerances are commonly expressed in a way which can be easily broken up into simple math equations. Dimension: 1.00 ± 0.01 Upper Limit: 1.00 + 0.01 = 1.01 Lower […]

How Much Training a Week…

As a trainer, this is one of the more common questions I receive… Manager How much training a week should I give my employees? My Response We typically recommend between 1 and 2 hours a week. It is always much better to provide your employees a slow, steady, & consistent stream of information over an extended period of […]

Documentation Takes Too Long…

I was in a discussion recently with a GM and he had this problem… Manager My technicians are not willing to take the time to document their changes. They claim it takes too long? My Response The issue here is not time, but education. If your employees are not taking time to document, it is likely that […]