Documentation Takes Too Long…

I was in a discussion recently with a GM and he had this problem…

My technicians are not willing to take the time to document their changes. They claim it takes too long?

My Response
The issue here is not time, but education. If your employees are not taking time to document, it is likely that they do not fully understand the importance and benefits of good documentation. If they understand the ways it can simplify their job and improve their effectiveness, they would be more interested in compliance. Unfortunately, this is not a simple fix… it require the employees to not only understand the benefits, but also know what to do with the information they are given.

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