The Importance of Timeliness…

A manager spoke with me the other day about training and asked this question…

We recently had a processing problem which cost us a large amount of money. I want to address this is one of our weekly meetings, but am not sure if we should talk about it right away, or wait for the dust to settle.

My Response
Processing issues should be addressed in a timely manner… but they should always be used as constructive teaching moments without any blame involved. For instance, if the issue occurred because the polymer temp was too high and was not noticed, you should use it as a teaching moment to discuss the importance of measuring the actual melt temp.
Additional Thoughts
If there was a procedural violation by a single employee, then it should be addressed privately. If it is an oversight common to many of the employees, then you can use the timeliness to reinforce the importance of the procedure.

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