The First Step to Good Troubleshooting…

I was asked this follow-up question to a previous blog post…

NM
What is the first step in troubleshooting?

My Response
Personally, I believe the first step in good troubleshooting occurs before a defect is made. The first step is to ‘Establish a Stable and Reliable Process’.
To further illustrate this point, I recommend reading the following article:

-Andy

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