I recently encountered a customer with a common concern…
Should I start all my production employees through the basic level of training?
Any company, such as this one, which lacks any structured training program, will benefit highly from a broad-based training initiative. Such an initiative should start from the top down, and begins with the basics. This creates a common knowledge and terminology as well as establish a baseline of knowledge from which everyone starts.
Don’t assume that your employees already know everything just because they don’t speak up and say so. It is a rare, and extremely valuable, employee who will let you know if they lack knowledge and need instruction in a specific area.