I received this question during a seminar last week…
When you suggest including everyone in the injection molding training initiative, are you suggesting I include my quality technicians?
Definitely, the more quality knows about production, the better off you are. They usually don’t need to know all the technical information… but an increase in knowledge will always improve overall communication.
You should include your production employees in the education effort so that they have some responsibility in teaching your quality employees about what they do.
Keep in mind, this is not a one-way street. Cross-training your production employees about quality is an equally critical step.