Just Start Documenting…

I was recently asked this question… Manager My technicians are now excited about doing some more advanced process documentation. When should we start? My Response Today. You don’t have to make a big production about it, just get started with an approach which fits your companies culture. Additional Thoughts I have seen three approaches work […]

Again, Don’t Discount Your Employees…

Often I am approached by employees who want to improve their skills, yet their employer does not want to invest in training. Remember, each employee wants to do a good job… if they did not want to do a good job, you would not have them on your staff. Always Nurture a Desire to Learn […]